IT Modernization for a Growing Municipality
To support its growing needs and enhance operational efficiency across multiple departments and facilities, this client partnered with ThoughtStorm to modernize its IT infrastructure. Our tailored managed services strategy focused on building a resilient and secure digital foundation, improving user experience, system reliability, and long-term technology alignment.
Client
Municipality
Duration
18 months
Budget
$190K
Team Size
5+
Client Profile
This municipality is recognized for its rich agricultural roots, scenic rural landscapes, and strong community values. While preserving its traditions, the municipality is also focused on sustainable growth and modernizing public services through strategic investments in digital infrastructure.
Customer Challenges
The municipality faced several technology challenges that were limiting its ability to scale and provide secure, efficient services:
- Limited backup and disaster recovery capabilities.
- Outdated security measures with inconsistent application of best practices.
- Aging network infrastructure, including firewalls, switches, and access points.
- Inefficient support for remote work, relying on open-source VPN solutions.
- Absence of a strategic IT roadmap aligned with community growth and future technology needs.
Opportunities
By taking a proactive and strategic approach, ThoughtStorm implemented several key enhancements that laid the foundation for long-term success:
- Deployed a robust Business Continuity and Disaster Recovery (BCDR) solution using the Datto platform, ensuring reliable data protection and fast recovery.
- Implemented Managed Detection and Response (MDR) with Huntress for continuous threat monitoring and faster incident response.
- Replaced outdated network hardware (firewalls, switches, and access points) with next-generation infrastructure to boost performance and reliability.
- Standardized Wi-Fi SSIDs across all locations, enabling smooth transitions for users and reducing IT overhead.
- Upgraded from an open-source VPN to a secure, enterprise-grade VPN, supporting remote work with confidence and scalability.
Technologies & Toolsets
- Microsoft 365
- Fortinet
- Huntress MDR
- DropSuite
- Datto (BCDR & RMM)
Results
The engagement delivered measurable improvements and positioned the municipality for future growth:
- Disaster resilience: Stronger backup and recovery, extended retention windows, and faster RTO/RPO benchmarks.
- Cybersecurity: Reduced vulnerabilities and ensured compliance with modern security standards.
- Strategic readiness: A forward-looking IT roadmap that aligns with the municipality’s evolving needs.
- Operational focus: Freed up internal teams to focus on core services and community impact.
- Efficiency gains: Streamlined inventory and procurement workflows through centralized management.
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