UI/UX Assessment, Strategy & Roadmap
We partnered with a public sector organization to develop a cohesive UI/UX strategy spanning four key digital portals. The engagement aimed to assess the current user experience, uncover areas for improvement, and deliver a strategic roadmap to guide integration, usability enhancements, and future scalability.
Client
Public Sector
Duration
4 weeks
Budget
$15,000
Team Size
2
Client Profile
A provincially funded organization dedicated to advancing digital learning in post-secondary education. It collaborates with colleges, universities, and Indigenous institutes to support innovation in online and technology-enabled learning through research, programs, and strategic initiatives.
Customer Challenges
The organization’s four independent portals were built at different times by different vendors, leading to an inconsistent and fragmented user experience. Users faced multiple pain points, including:
- Disjointed navigation structures
- Multiple logins for different services
- Inconsistent visual and functional design
- Limited ability to discover or engage with content across portals
- Uneven accessibility standards and lack of brand consistency
Opportunities
Our assessment revealed several areas where strategic improvements could deliver immediate and long-term value:
- Build a seamless, integrated digital ecosystem for all portals
- Implement Single Sign-On (SSO) to streamline access
- Develop a shared design system with unified navigation and headers
- Enable better cross-portal content discovery and engagement
- Ensure consistent accessibility compliance and inclusive design
- Improve brand cohesion across the digital experience
Technologies & Toolsets
- Design System implementation
- SSO authentication system
- Cross-platform analytics
- Responsive design frameworks
- Accessibility compliance tools (WCAG 2.1 AA+)
- Multi-Site using Drupal
- Weglot or WPML for language translation
- JSON-LD structured data for SEO improvement
- Figma and/or Storybook for design collaboration
- AI-based Chatbot integration
Results
The final deliverable was a strategic roadmap detailing the integration path and UX enhancements for each portal. Key results included:
- A unified digital experience with consistent navigation and visual language
- Streamlined authentication with SSO​
- Enhanced cross-portal content discoverability and engagement
- Improved accessibility, user satisfaction, and brand alignment
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