MS Dynamics Software Maintenance & Support
A mission-driven non-profit trust partnered with ThoughtStorm to streamline and support its enterprise systems. With aging on-premise software and limited internal IT capacity, the organization needed a reliable managed services provider to maintain stability, handle ongoing support and customizations, and plan for future modernization.
Client
Non-For-Profit
Duration
24 months
Budget
$120K
Team Size
8+
Client Profile
A community-focused organization that reinvests profits from resource management into local initiatives, supporting social, economic, and environmental well-being through grants, partnerships, and strategic programs.
Customer Challenges
The organization faced several operational and technical hurdles:
- Maintaining stability and performance of aging on-premise systems (Dynamics 365 9.1, GP 18.6)
- Managing complex support and customization needs across departments
- Limited internal capacity for IT infrastructure and application support
- Inefficient business processes and lack of 24/7 monitoring
- No clear roadmap for future cloud migration
- Need for a flexible partner to provide support on demand
Opportunities
ThoughtStorm identified key areas for immediate improvement and
long-term value:
- Delivering comprehensive managed services across enterprise applications
- Providing custom development and technical consulting
- Improving departmental efficiency through targeted enhancements
- Laying the groundwork for eventual cloud migration
- Conducting a full IT infrastructure assessment
- Upgrading hardware and software assets
- Implementing proactive system monitoring and alerts
Technologies & Toolsets
- Microsoft Dynamics GP
- Microsoft Dynamics 365
- Datto RMM
Results
- Significantly improved system uptime and performance
- Reduced internal IT workload and operational overhead
- Accelerated support and enhancement delivery
- Strengthened infrastructure readiness for digital transformation
- Enabled the organization to refocus on its core community mission
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