Records Management System
This client needed a record management system that will allow for intelligence and information sharing while enhancing officer safety, improving service delivery, and modernizing existing business processes.
Client
Public Sector
Duration
17 months
Budget
1.3 Million
Team Size
10+
Customer Challenges
- Multiple service lines uses disparate
- Record Management System with
limited integration, - disparate in silos, and frequently require manual processes
- Some business areas use two or three databases to find information required for enforcement of municipal bylaws and completion of their duties.
- Improved and effective service delivery will require increased coordination through the sharing of information and intelligence across stakeholders and modernization of current processes.
Customer Challenges
- Intelligence gathering and information sharing across the corporation
- Improved service delivery
Modernization of existing business processes - Enhanced officer safety and compliance with Alberta Solicitor General recommendations following the “Lazenby Fatality Inquiry
- Technologies & Toolsets – Microsoft Dynamics 365
Results
- Comprehensive record management system that meets the requirements of the City
- Improvement in the business processes of the City with regards to incident handling and monitoring
More consolidated records - Continuation of project to Phase 3 (extend to other service lines, i.e. Corporate Security and Transit Public Safety)
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